Shipping & Returns

Shipping

SOONA currently ships First Drop orders to the United States from Mainland China. Orders are typically dispatched within 5 days. After dispatch, transit is estimated at approximately 1–2 weeks. These are estimates, and customs processing, carrier conditions and remote destinations may affect delivery.

Tracking information is available after dispatch. Some remote addresses may have delivery restrictions, different timing, or require a different carrier. We will contact you if we cannot fulfil delivery to your address.

SOONA charges a flat shipping fee equivalent to USD $10 per order. The exact amount and currency shown at checkout may reflect your market and Shopify’s available currency presentation.

US customers may be responsible for applicable import duties, taxes, customs or clearance charges where imposed. These charges are not included in SOONA’s shipping fee and, where applicable, are the responsibility of the recipient.

If you need to request a cancellation or correct a shipping address, email info@soonadesign.com as soon as possible. We will try to accommodate requests before dispatch, but changes cannot be guaranteed once fulfilment has begun. If tracking is significantly delayed or appears abnormal, contact us with your order number so we can investigate with the carrier.

Returns

Eligible items may be returned within 30 days, subject to applicable consumer rights. For a change-of-mind return, the item must be unworn, unused, in its original condition, and in its original packaging. Please email info@soonadesign.com before sending anything back. After we confirm eligibility, we will send return authorization, the applicable return address in Mainland China, and packing and postage instructions. Please do not send an unauthorized return.

For an eligible change-of-mind return, you pay return postage. We recommend using a tracked service. The return address is provided privately after authorization.

For pierced earrings, the original packaging and applicable hygiene and tamper-evident seals must remain intact for a change-of-mind return. If an applicable hygiene seal has been broken, a hygiene-based restriction may apply, subject to mandatory consumer rights. This does not affect remedies for an item that is damaged, defective, or incorrect. The no-piercing Orbit Within ear cuff follows the general eligible-return conditions above.

Once an eligible physical return is received and its condition approved, SOONA processes the refund to the original payment method. Your bank or payment provider may take additional time to post it. We do not offer direct exchanges; if you would like another item, you can place a new order after your eligible return and refund.

If an item arrives damaged, defective, or incorrect, email info@soonadesign.com. Please include your order number and a clear photo of the item; a packaging photo may help where relevant. After verification, you may choose a refund or replacement. We will provide appropriate instructions and will not ordinarily ask you to pay international return postage for a verified product or fulfilment error.